Door To Door Food Delivery

Return & Refund Policy

Our promise: if something is wrong with your order, we will put it right.

Our food is cooked fresh for your order, so it cannot be returned once it is delivered.

Tell us within 1 hour of delivery if

  • You received a wrong item
  • An item is missing
  • The food was spilled or damaged in delivery
  • There is a problem with the quality of the food

Call or WhatsApp 9098836477 with your order number. A photo of the problem helps us sort it out faster.

What we will do

🔁

Send it again

We send the correct item to you.

💸

Or refund it

We refund the amount of that item.

You choose, wherever both are possible.

Cancelling an order

Before we start cooking
You can cancel free of charge.

After cooking has started
The order cannot be cancelled, because the food is being made for you.

How refunds are paid

You paidYou get it backWhen
OnlineTo the same payment methodNormally within 5 to 7 working days
CashIn cash, or adjusted in your next orderAs you prefer

What is not covered

  • A change of mind after the food is delivered
  • A wrong address or phone number, or nobody available to receive the order
  • Taste preferences such as spice level, unless you wrote a note with the order and we did not follow it

Report a problem on WhatsApp

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